Refund Policy

Because fireworks are regulated pyrotechnic materials, we cannot accept general returns. However, we will consider a return request when all of the following conditions are met:

1. Unused and unopened. Product must be in its original, factory-sealed packaging with no signs of use, tampering, moisture exposure, or damage.
2. Photographic proof. You must submit clear photographs showing the complete order, the condition of each item, and the original packaging and labels. Photos must be submitted through our returns request form.
3. Timely request. The return request must be submitted within 14 days of delivery.
4. Restocking and pickup fee. A flat $250 restocking and pickup fee applies to all approved returns. This fee covers licensed transport, inspection, and restocking of regulated materials, and is deducted from your refund.
5. Proper storage. Product must have been stored in a cool, dry location away from heat and ignition sources. We may decline a return if storage conditions cannot be verified.

How it works

1. Submit a return request with photos through our returns form or by contacting us.
2. We review your photos and respond within 2 business days.
3. If approved, we schedule a licensed pickup at your delivery address.
4. Our team inspects the product on pickup. Items that do not match the submitted photos, or that show signs of use, damage, or moisture, will not be accepted.
5. Once inspection passes, we issue a refund of your product subtotal minus the $250 restocking and pickup fee.

Not eligible for return

• Any product that has been used, lit, opened, or unwrapped
• Product showing water damage, crushing, or heat exposure
• The $150 processing and delivery fee (non-refundable)
• Gift cards
• Custom "Build Your Own" orders (case-by-case at our discretion)
• Orders placed more than 14 days prior

Approval is at our sole discretion. For safety and regulatory reasons, we reserve the right to decline any return where product condition, storage, or handling cannot be verified. If a return is declined at inspection, the product remains yours and no refund is issued.

Damaged or incorrect on arrival

If your order arrives damaged or incorrect, contact us within 48 hours with photos. Damaged-on-arrival and fulfillment errors are corrected at no cost to you — no restocking fee applies.

Ready to start a return? Submit a return request.